Maintenance Supervisor - Hawthorne Residential Partners

Job Postings ,

Position: Resident Services Supervisor

Management Company: Hawthorne Residential Partners

Start Date: 11/13/20

Hours: Varies - Full Time

Wage: Hourly - Negotiable 


  • Behaviors

    Functional Expert: Considered a thought leader on a subject

    Leader: Inspires teammates to follow them

    Dedicated: Devoted to a task or purpose with loyalty or integrity


    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Job Security: Inspired to perform well by the knowledge that your job is safe


    High School or better.


  • Description
    Maintenance/Resident Services Supervisor - Hawthorne Residential Partners


    Hawthorne is home to a team of vibrant apartment professionals united by a mission - to LIVE IT! every day for our guests and our peers.

    The LIVE IT! movement is powered by people who believe in leaving others better than we found them. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential.


    As an apartment professional in the Resident Services Supervisor role, you are a leader at the community for the Resident Services team. Leading the Resident Services team involves a few key functions:
    Prioritize service tasks consistently and communicating those priorities to the team
    Train, develop, and mentor the Resident Services team
    Proactively diagnose any service needs for the physical asset and follow through to ensure the service is completed
    Effectively supervise our vendor partners to ensure quality of work.
    Lead capital improvement projects
    Respond to service requests in a timely, thorough, and professional manner
    Make vacant apartments homes ready for the next resident ensuring the home is impeccably clean and well-maintained
    Contribute to the community through welcoming, professional service to the residents
    Preserve the physical asset by sustaining a preventive maintenance program and ensuring the buildings are well-maintained
    Accept on-call service as scheduled
    Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained

    As a Resident Services Supervisor, you will also need:

    HVAC & CPO Certifications
    A desire to work alongside your team leading by example
    A relentless pursuit of perfection - consistently open to encouragement and coaching
    A talent for communicating - on the phone, in writing, and in person
    An impeccable professional appearance
    A passion for contributing locally


    As our partner, you will benefit from programs designed to fulfill your life goals, personally and professionally:

    Quarterly bonus program
    Career progression program
    Retirement planning
    Comprehensive healthcare plans - medical, vision, and dental
    Maternity and paternity leave options
    Paid holidays, birthday, and volunteer leave
    Associate discount program
    Health and wellness incentives
    Making Hawthorne your home means joining a workplace dedicated to creating a space for you to contribute to the company's success while we contribute to you and your family's wellbeing.

    Hawthorne is an Equal Opportunity Employer.