How to Use Empathy and Role-Playing to Build Your De-Escalation Toolbox
Whether you are still recovering from this pandemic / social distancing that consumed 2020, or are dealing with the multitude of other crises that affect multifamily every day, people look to others to stand strong for them. Even when lashing out, they still need someone to be the cornerstone of solid ground for decisions, direction, compassion, patience, and understanding.
Reviewing your ability to help situations de-escalate and testing your abilities to relate well, will be the key. Your family, your teammates, your residents and even your company is watching you closely to see how you actively demonstrate sympathy and empathy (by the way there IS a difference) when helping your team during these challenging times.
- Reviewing 3 target areas of your communication skill sets
- Understanding the process of rebuilding relationships
- Creating interpersonal, de-escalation role- playing practice scenarios
Join Jackie Ramstedt and the Webinar Wednesday Team on February 24, 2021 at 2pm Eastern Time to Learn How to Teach Empathy through Role-Playing!
About Jackie Ramstedt:
Jackie Ramstedt, CAM, CAPS, CAS, is a requested, repeat presenter and nationally renowned motivational keynote speaker, consultant, and performance coach who has more than 30 years experience in the multifamily housing industry. Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations including Canada. This is Jackie’s 16th consecutive year with the Apartment All Stars team national tours. Jackie is a subject matter expert, key contributor, and veteran industry instructor for the National Apartment Association credential courses for the NALP, CAM, and CAPS series, as well as core courses for the Texas Real Estate Commission.