Mastering Maintenance: Fostering Empowerment & Exceptional Customer Service
Facilitated by Multifamily Insiders
Mastering Maintenance: Maintenance Mavericks - Fostering Empowerment and Exceptional Customer Service
Webinar presented by Megan Orser, Shatoria Daniels, and Angel Davila
Unleash your maintenance mavericks with strategies that prioritize empowerment and customer service excellence. Learn how these key elements positively impact your bottom line, leading to happier maintenance employees that will lead to happier residents and increased success.
- Understanding the Importance of Empowering Maintenance Professionals:
By the end of this session, participants will comprehend the significance of empowering maintenance professionals to stand out and express themselves positively. They will recognize the impact of employee empowerment on enhancing customer service and fostering a customer-centric approach within the rental property management industry. - Strategies for Prioritizing Residents First:
Participants will gain practical insights and strategies for prioritizing residents first in their service delivery. They will learn how to use their interactions and service offerings to create memorable experiences for residents, leading to increased satisfaction and loyalty. - Linking Resident-First Empowerment to Positive Bottom-line Impact:
Property Management professionals will be able to recognize the direct correlation between fan-first empowerment, exceptional customer service, and its positive impact on the bottom line. Participants will be equipped with the knowledge and tools to evaluate the financial benefits of investing in employee empowerment and customer-centric practices.
Join Megan Orser, Shatoria Daniels, Angel Davila and the Webinar Wednesday Team on July 10, 2024 at 2pm Eastern Time To Empower your Maintenance Mavericks!
Want a discount? Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!
About Megan Orser
Introducing Megan, the SAS (Smart Apartment Solutions) powerhouse. With over 26 years of experience in apartment management and a Marketing and Communications degree from the University of Michigan, Megan brings a unique generational perspective to her work. She holds multiple accreditations, including HCCP and CALP, and is actively pursuing her Michigan Brokers license while being a CPM Candidate.
As the head of operations for Smart Apartment Solutions and Smart Moves LLC, Megan offers occupancy solutions and property management services throughout the Midwest. Beyond her professional commitments, Megan actively serves on various local, state, and national committees and councils, such as IREM, NAA, and NAAEI. She has held past and current board positions with her local and state affiliates, and she currently holds the chair position for the Independent Rental Owner committee with NAA for 2024. In recognition of her expertise and contributions, Megan has been honored with two NAA Excel Awards, CALP of the Year and Industry Educator of the Year.
Megan, supported by the Smart HQ team and affectionately known as "Smart Chick Megan," delivers engaging and interactive educational sessions based on practical experience and personal insights. Prepare yourself to embark on a journey of knowledge with Smart Chick Megan.
About Shatoria Daniels
Shatoria Daniels has been a part of the Multifamily industry for the past 18 years. Her career started as a leasing professional in Fayetteville NC and her love for the industry blossomed. She worked her way up from leasing professional to now District Manager with Block Multifamily. She has obtained the designations CAM, ARM, CAPS and Leadership Lyceum. She also gives back to the industry by being active with the Arkadelphia Apartment Association for the past 15 years and has been a part of NAA committees for the past 7 years.
She is the wife of Retired Master Sergeant Roderick Daniels and mother of Cameron Daniels
About Angel Davila
Angel Davila began working as a porter 10+ years ago after returning from deployment in the USMC & is now the National Maintenance Trainer at Monarch Investment & Management Group; a Colorado based company that operates in 20 states. Mr. Davila is a former AAA Board of Directors/AAA Education Foundation board member, was awarded as the 2018 Texas Apartment Association Maintenance Professional of the year and is an; NAAEI Advance Instructor Graduate, AAA Lyceum Graduate, NAAEI Leadership Experience Graduate, CAMT, CAPS, NAAEI Faculty, CPO, NAAEI William Wollinger Scholarship recipient, AAA Solt Scholarship recipient, and TAA Next Gen Scholarship recipient. Davila also instructs seminars for the following organizations: Goodwill Career & Technical Academy, Austin Community College, Austin Apartment Association, Texas Apartment Association, Refrigeration Services Engineering Society, Esco Institute & the North American Technician Excellence.