Conflict resolution is one of the toughest skills to train, practice, and master. It requires changing your instincts for fight-or-flight and making a conscience decision to listen, stay calm, and react with respect and empathy. Lori and Joelis will teach you best practices for building systems that allow for better communication, more engaged team members, better conflict management, and increased work satisfaction.
- Understand the Basics of Conflict and How It Should Be Perceived
Learn emotional self-management and techniques for self-regulation.
- Practice Reflective Listening and Dialogue Skills
Focus on self-awareness and identifying potential conflict, and hear best practices for strong communication with perhaps a digital component.
- Shift from Reactivity to Response
Learn how to use your response to manage disruptive individuals.
- Identify Potential Conflicts
Use emotional intelligence techniques and be better equipped to communicate effectively and respectfully.
Join Lori Agudo, Joelis Barandica and the Webinar Wednesday Team on September 13, 2023 at 2pm Eastern Time To Mitigate Conflict Effectively!