Upper State Apartment Association will be closed November 26th & 27th for the Thanksgiving Holiday. 

Conflict Resolution Skills All Teams Should Have

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Wednesday, October 21, 2020
2:00 PM - 3:00 PM (EDT)

Event Details

Webinar Wednesday

$30 - Member Rate

$40 - Non-Member Rate

In this session, learn how to communicate and navigate through conflict resolution to build trust and reliability. We will challenge you to see that two people can see things differently and both be right. We will explore conversations vs. dialogue, active speaking, conflict vs. combat, triggers and how to avoid them, as well as give you tools to move through conflict. By the end of the session, you will be able to see that conflict resolution begins with you and ends with creating understanding.

  • Demonstrate effective communication in conflict and important conversations.
  • Understand conflict's origin and resolve problems to move towards common goals.
  • Understand personal accountability in communication and conflict.

Join Jessica Fern on October 21, 2020 at 2pm to Master Conflict Resolution!

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors


About Jessica Fern:

Jessica Fern is the Director of Training and Development for FPI Management, and national keynote leadership and development speaker for the MultiFamily Housing Industry. Jessica has 11 years of multifamily housing experience and has a passion of innovating change. Jessica has been seen on the NAA stage in 2019, was a keynote speaker for the 2019 Grace Hill Vision Conference, a speaker at the 2019 Zillow Conference, and has multiple full studio shows available on the MultiFamily Leadership Studio's platform who has given Jessica the name the "The Wolf of Leadership".