As of Monday, May 18th USAA office is open for appointments, meetings, education and events while continuing to keep your health and safety a priority.

NAA Guidance Update

COVID-19 ,

The Centers for Disease Control and Prevention (CDC) is closely monitoring the outbreak of a novel (meaning new) coronavirus (COVID-19), which was first detected in Wuhan, China, and has since spread to 209 countries and territories. With 367,685 cases of coronavirus confirmed in the United States (through April 7, 2020), the National Apartment Association (NAA) believes it prudent for its members and affiliates to be prepared for incidents involving COVID-19.

NAA understands that affiliates, members and residents may have concerns about how apartment communities should address the virus and, in an effort to offer guidance and information to assist with preparations, we have compiled the following material from official sources.

It is important to recognize that NAA, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. NAA is offering general, precautionary guidance from officials, and also adding some common-sense guidelines for our industry in the interest of promoting a proper amount of caution at this time.

Because this is a rapidly evolving situation, NAA will monitor developments and will continue efforts to secure guidance specific to the operation of rental housing from health officials. Additionally, NAA will update our website with new information as it becomes available.

Latest News

Because there exists a misconception that rental housing owners enjoy large margins and can continue operating in the absence of rent...
April 10, 2020
Today, Congress passed H.R. 748, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). As “Phase Three” of an extensive...
March 26, 2020
Oddo Development has associates focused on virtual leasing and completing tasks on their to-do lists. When COVID-19 forced the closure of...
May 18, 2020
A recent study conducted by Gallup, “Gallup Panel Normalcy,” asked Americans to consider their willingness to return to normal once...
May 18, 2020
It can be said that it’s not organizations that deliver customer experiences, it’s the people who work for and represent the organization...
May 5, 2020
Why keeping your current residents is more important than ever. For apartment operators, resident retention is always top of mind during...
May 4, 2020
As Americans continue to grapple with our new normal, states throughout the nation are discussing how, if not already preparing, to reopen...
April 24, 2020
On April 24, President Trump signed into law The Paycheck Protection Program (PPP) and Healthcare Enhancement Act (HR 266), allocating an...
April 24, 2020

Operational Best Practices


Rent Collection

Resident Exposure

Free Form for Rent Relief Requests

NAA is offering a sneak peek of its newest compliance solution, NAA Click & Comply, by releasing a Rent Relief Request Form for property management companies to utilize across their portfolio. This form will easily document and track requests from residents who are suffering financially during COVID-19, including special arrangements and/or payment plans that have been agreed upon by the property and its residents.

The form, powered by Leonardo247, is free of charge and will allow property management companies to pull reports with detail on each property or an overview across the entire portfolio.

If you are interested in this form, please contact Nicholas Tovar.

Resident Engagement

Off-Campus Student Housing

Resources for Teleworking

Federal, State and Local Legal and Regulatory Updates

Federal Resources

Phase 1 - Coronavirus Preparedness and Response Supplemental Appropriations Act

Phase 2 - Families First Coronavirus Response Act

Phase 3 - Coronavirus Aid, Relief, and Economic Security Act (CARES Act)

Eviction Moratorium
Tax Relief
Mortgage Forbearance
Relief for your business

Phase 4 – Additional Relief Measures


  • CARES Act: Most Common Questions
  • NAA analysis of third COVID-19 federal relief package is available. Read a deep-dive of what the CARES Act means for rental housing.
  • The U.S. House Committee on Financial Services answers frequently asked questions about the CARES Act, including clarification on the intent of eviction moratoriums and rent:
    • The moratorium only applies to evictions for nonpayment of rent, not for other causes;
    • The bill does not treat nonpayment of rent during the moratorium period as forgiven and the unpaid amounts will accrue even if fees are not assessed.
  • The Paycheck Protection Program prioritizes millions of Americans employed by small businesses by authorizing up to $349 billion toward job retention and certain other expenses. The U.S. Treasury has a program overview available here, and the SBA is also providing guidance hereLearn more.
  • The Treasury Department and the Internal Revenue Service today launched the Employee Retention Credit, designed to encourage businesses to keep employees on their payroll. Learn more.

FHFA Mortgage Relief

Court Closures


Industry Survey Report

NAA and IREM sponsored a joint survey of our memberships and partnered with CEL & Associates to conduct the survey on a monthly basis. The results will be used in advocacy efforts to inform and educate policymakers on the impacts of COVID-19 to the vital rental housing industry. The initial survey was open from April 13-April 17 and received 191 responses.

Economic Impact

Media Guidance

NAA recommends that incoming media requests be directed to CDC and/or local health officials, who are better qualified to answer their questions at this time. You don’t want to be at risk with liability concerns. 

Ensure your office has proper contact information of the local health authority and/or the best CDC resources on hand for handling queries from local stakeholders.

NAA recommends a holding statement be developed. An example: "We appreciate your call. It is wise for everyone to remain current and follow the most recent guidance provided by health officials. That is why we request that you direct your question to [Local Health Official] or the CDC, who are on top of this situation."

Other Key Messages to Consider

NAA recommends that guidance from CDC and other officials be treated seriously. At present, CDC prevention information includes:

  • Wash hands often with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue away.
  • Frequently clean and disinfect touched objects and surfaces.

NAA encourages all members and affiliates to monitor the situation and stay current with advice from CDC and public health officials.