NAA Guidance Update
The Centers for Disease Control and Prevention (CDC) is closely monitoring the outbreak of a novel (meaning new) coronavirus (COVID-19), which was first detected in Wuhan, China, and has since spread to 209 countries and territories. With 367,685 cases of coronavirus confirmed in the United States (through April 7, 2020), the National Apartment Association (NAA) believes it prudent for its members and affiliates to be prepared for incidents involving COVID-19.
NAA understands that affiliates, members and residents may have concerns about how apartment communities should address the virus and, in an effort to offer guidance and information to assist with preparations, we have compiled the following material from official sources.
It is important to recognize that NAA, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance. NAA is offering general, precautionary guidance from officials, and also adding some common-sense guidelines for our industry in the interest of promoting a proper amount of caution at this time.
Because this is a rapidly evolving situation, NAA will monitor developments and will continue efforts to secure guidance specific to the operation of rental housing from health officials. Additionally, NAA will update our website with new information as it becomes available.
Operational Best Practices
- Best Practices for Operations
- Best Practices for Personal Protective Equipment
- Best Practices for Transitioning Employees Back into the Workplace
- Emergency Document for Essential Personnel
- Sample - Maintenance Emergencies Defined
- Listing of Operations Related Webinars
- Next Steps: What Owners and Operators Should Consider
- 5 Things Independent Rental Owners Should Do to Protect their Businesses During COVID-19
- OSHA Guidance on Preparing Workplaces for COVID-19
- Reopening Office and Amenity Spaces
- Best Practices for Rent Collection Amid COVID-19
- Forms for Payment Plan Agreement and Notice of Temporary Waiver of Late Fees
- Webinar - Best Practices For Property Managers: Rent Collection, Late Fees, Filings, Payment Plans
- Best Practices for Resident Exposure to COVID-19
- Webinar - My Resident Tested Positive for COVID-19, Now What?
Free Form for Rent Relief Requests
NAA is offering a sneak peek of its newest compliance solution, NAA Click & Comply, by releasing a Rent Relief Request Form for property management companies to utilize across their portfolio. This form will easily document and track requests from residents who are suffering financially during COVID-19, including special arrangements and/or payment plans that have been agreed upon by the property and its residents.
The form, powered by Leonardo247, is free of charge and will allow property management companies to pull reports with detail on each property or an overview across the entire portfolio.
If you are interested in this form, please contact Nicholas Tovar.
- 10 Ways to Keep Residents Engaged During COVID-19
- Helping Affordable Housing Residents Cope with the COVID-19 Pandemic (from National Initiative on Mixed-Income Communities, Trusted Space Partners and Virginia Tech)
Off-Campus Student Housing
Resources for Teleworking
- Best Practices for Teleworking Amidst COVID-19
- Best Practices for Flex Scheduling
- 10 Ways to Keep Your Culture Thriving Remotely in the Face of COVID-19
- Collaboration Tools for Working Remotely
- Communication Tools for Working Remotely
- Sample - Telework Agreement
- Listing of Telework and Human Resources Related Webinars
Federal, State and Local Legal and Regulatory Updates
Phase 1 - Coronavirus Preparedness and Response Supplemental Appropriations Act
Phase 2 - Families First Coronavirus Response Act
Phase 3 - Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
- NAA’s Analysis – Summary of CARES Act on Industry
- NAA's Analysis – What relief is available to me and my business
- IRS Addresses Tax Implications Amid COVID-19 Relief
- NAA’s Analysis – FHFA’s mortgage relief for property owners
- Fannie Mae’s updated multifamily rules
- Freddie Mac’s plan for multifamily
- Access FHA-issued guidance
Relief for your business
- Webinar – NAA tackles common PPP questions
- Treasury Department and the Internal Revenue Service, Employee Retention Credit
- Federal Reserve Takes Additional Actions to Support the Economy
Phase 4 – Additional Relief Measures
- NAA’s Phase 4 Advocacy
- Contact your Member of Congress and demand Congress protect apartment communities today!
- CARES Act: Most Common Questions
- NAA analysis of third COVID-19 federal relief package is available. Read a deep-dive of what the CARES Act means for rental housing.
- The U.S. House Committee on Financial Services answers frequently asked questions about the CARES Act, including clarification on the intent of eviction moratoriums and rent:
- The moratorium only applies to evictions for nonpayment of rent, not for other causes;
- The bill does not treat nonpayment of rent during the moratorium period as forgiven and the unpaid amounts will accrue even if fees are not assessed.
- The Paycheck Protection Program prioritizes millions of Americans employed by small businesses by authorizing up to $349 billion toward job retention and certain other expenses. The U.S. Treasury has a program overview available here, and the SBA is also providing guidance here. Learn more.
- The Treasury Department and the Internal Revenue Service today launched the Employee Retention Credit, designed to encourage businesses to keep employees on their payroll. Learn more.
FHFA Mortgage Relief
- Forms for Payment Plan Agreement and Notice of Temporary Waiver of Late Fees
- The Latest Court Closures and Restrictions
Industry Survey Report
NAA and IREM sponsored a joint survey of our memberships and partnered with CEL & Associates to conduct the survey on a monthly basis. The results will be used in advocacy efforts to inform and educate policymakers on the impacts of COVID-19 to the vital rental housing industry. The initial survey was open from April 13-April 17 and received 191 responses.
Bi-weekly updates on economic data releases, forecasts and impacts of the coronavirus on the national economy.
- May 21, 2020 Economic Impact Report
- May 18, 2020 Economic Impact Report
- May 14, 2020 Economic Impact Report
- May 11, 2020 Economic Impact Report
- May 7, 2020 Economic Impact Report
- May 4, 2020 Economic Impact Report
- April 30, 2020 Economic Impact Report
- April 27, 2020 Economic Impact Report
- April 23, 2020 Economic Impact Report
- April 20, 2020 Economic Impact Report
- April 16, 2020 Economic Impact Report
- April 13, 2020 Economic Impact Report
- April 9, 2020 Economic Impact Report
- April 6, 2020 Economic Impact Report
- April 2, 2020 Economic Impact Report
- March 30, 2020 Economic Impact Report
- March 26, 2020 Economic Impact Report
- March 23, 2020 Economic Impact Report
- March 19, 2020 Economic Impact Report
NAA recommends that incoming media requests be directed to CDC and/or local health officials, who are better qualified to answer their questions at this time. You don’t want to be at risk with liability concerns.
Ensure your office has proper contact information of the local health authority and/or the best CDC resources on hand for handling queries from local stakeholders.
NAA recommends a holding statement be developed. An example: "We appreciate your call. It is wise for everyone to remain current and follow the most recent guidance provided by health officials. That is why we request that you direct your question to [Local Health Official] or the CDC, who are on top of this situation."
Other Key Messages to Consider
NAA recommends that guidance from CDC and other officials be treated seriously. At present, CDC prevention information includes:
- Wash hands often with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue away.
- Frequently clean and disinfect touched objects and surfaces.
NAA encourages all members and affiliates to monitor the situation and stay current with advice from CDC and public health officials.