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10 Things That Can Result in an Ugly Move-Out Experience November 2018 By Priyanka Agarwal, J Turner Research Exorbitant fees for routine wear and tear and a rude onsite staff are only two of the reasons behind a bad move out. Find out what the others are. When residents move out of your... Continue Reading

Irresistible Amenities: Here’s What Renters Want March 2018 More households today are renters than at any point since 1965, according to Pew Research Center. To make the most of this growing pool of resident candidates, property owners and managers should focus on offering the... Continue Reading

Planning for Preventive Maintenance February 2018 By Kimberly Dejesso Preventive maintenance plans are crucial to successfully managing a rental housing community. Precautionary maintenance plans are the most effective to address issues while they are quick and cheap to fix before they... Continue Reading

Pre-Election Need-to-Knows October 29, 2018 NAAPAC has partnered with the National Journal to provide the most accurate, concise picture of the electoral landscape possible. This includes partisan analysis, chamber breakdowns and... Continue Reading

Everything’s Better With Bacon: Except Kitchen Sink Pipes October 9, 2018 By Paul R. Bergeron III Residents won’t admit they poured grease down the drain, but threaten to bill them for the repair costs, and it usually won’t happen again. This... Continue Reading

By Sandra Faucett As you start to feel the chill in the air — and suddenly you can get pumpkin spice everything — you know winter is on the way. Use this checklist to perform the needed maintenance to protect your rental properties from the cold, wet, wind and ice of the... Continue Reading

Bring First Responders into Your Communities September 10, 2018 By Lori Hammond Opening lines of communication with local service providers can benefit your community in many ways. Last month, we discussed the... Continue Reading

How and Why You Should Respond to Negative and Positive Online Reviews Wednesday, 11 July 2018 Jennifer Carter Resident Retention Apartment Marketing Property Management Because teams tend to focus on damage control when it comes to negative reviews, responding to positive reviews are... Continue Reading

By Lori Hammond Even in this digital world, grassroots marketing to local businesses can mean a 10- or 20-percent increase in qualified visits. Find out how to partner with local organizations without being a pest. In today’s digital world, it is easy to forget the value... Continue Reading

Animals and Your Rental Property: Fair Housing and Other Laws By Zillow Rentals Team Americans love their animals. In fact, 41 percent of renters list allowing pets as a requirement for their next home. Renting to a pet owner can make good business sense because of this demand, and... Continue Reading

NAA Survey: Spotlight on Advocacy 365: Key Contacts The need for authentic advocacy is critical at the federal, state and local levels, no matter what the issue, or how niche-oriented it may be. Advocacy365, NAA's grassroots initiative, is individual citizens, like you, forming relationships... Continue Reading

The Rental Mismatch: Where are the Amenities? July 11, 2018 A key word for apartments these days is: Amenities. These extras, ranging from in-unit washers and dryers to a spin room, are what renters want. However, a recent report released by Apartment List shows that in some cities,... Continue Reading